Welcome to the official Refund & Cancellation Policy page of SalesTitleOnline.
SalesTitleOnline provides professional digital STO Reports, VIN verification services, vehicle title history reports, and vehicle ownership research reports delivered electronically through email in PDF format.
By purchasing a SalesTitleOnline STO Report, you acknowledge and agree to the following terms and conditions regarding digital delivery, cancellations, refunds, and dispute handling.
This policy applies to all:
All SalesTitleOnline STO Reports are generated and delivered digitally in PDF format.
After successful payment confirmation, most STO Reports are processed and delivered to the customer’s registered email address within approximately:
Delivery times may vary depending on:
Delivery is considered completed once the SalesTitleOnline STO Report has been successfully dispatched from our systems to the customer’s provided email address.
SalesTitleOnline maintains digital fulfillment records, including:
These records may be used as fulfillment verification for transaction support and dispute resolution purposes.
SalesTitleOnline offers customer support through:
If you experience:
you may contact our support team for assistance.
📧 Email Support: info@salestitleonline.com
💬 Live Chat Support: Available directly through the SalesTitleOnline website
Because SalesTitleOnline provides digitally delivered STO Reports and VIN-based vehicle history reports, all completed purchases are generally considered final.
Once a SalesTitleOnline STO Report has been:
the report cannot be physically returned or revoked.
For this reason:
Customers are responsible for entering accurate information during checkout, including:
SalesTitleOnline is not responsible for incorrect information submitted during order placement.
Refunds may not be issued for:
SalesTitleOnline actively monitors and responds to unauthorized or fraudulent chargeback activity involving delivered digital STO Reports.
By purchasing from SalesTitleOnline, customers agree to first contact:
to attempt resolution of any delivery or order-related concerns before initiating a bank dispute or chargeback request.
If a chargeback or payment dispute is initiated, SalesTitleOnline may provide transaction documentation including:
These records may be used to verify completed digital fulfillment.
Submitting a chargeback for a successfully delivered digital STO Report may be considered a violation of these terms and may be formally contested using available transaction records and fulfillment documentation.
SalesTitleOnline provides this notice upfront to reduce billing confusion and support transparent purchasing practices.
Refunds are only considered under limited circumstances and solely at the discretion of SalesTitleOnline.
Possible exceptions may include:
A customer was accidentally charged multiple times for the same VIN submission or STO Report order.
A verified technical issue prevented successful STO Report delivery after the customer contacted SalesTitleOnline support for resolution assistance.
Refund eligibility may require verification of:
All payments for SalesTitleOnline services are securely processed through our authorized billing entity.
Charges appearing on bank or credit card statements may display as:
rather than:
This billing descriptor is used for secure payment processing and merchant verification purposes.
Customers acknowledge that:
Initiating a dispute solely because the statement name shows NEBULOX LTD instead of SalesTitleOnline may be treated as a billing policy violation.
📧 Email: info@salestitleonline.com
💬 Live Chat: Available on the SalesTitleOnline website
For assistance regarding:
please contact our support team directly.
